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City of Grand Rapids 311 Services

  • Swap refuse cart size or request a new cart plus-icon minus-icon

    Call the GR 311 team at 616-456-3000 to swap your trash cart for a different cart size, or to request an additional cart for your refuse service.
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  • Report a missed trash pickup plus-icon minus-icon

    If your refuse cart was not tipped as scheduled, please call GR 311 at 616-456-3000 to report the missed pickup and schedule a later tip date.
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  • Change the account owner name or address details plus-icon minus-icon

    To change the owner name or address details for a Grand Rapids account, please contact GR 311 at 616-456-3000 or email info@grcity.us.
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  • Start or stop refuse service plus-icon minus-icon

    Start or stop refuse service Find options online here to start waste collection service at a Grand Rapids address. Alternatively, follow these instructions to cancel waste service:   Stop refuse email notifications Use the instructions listed belo...
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  • Start or stop water service plus-icon minus-icon

    Start or stop water service To start water service at a Grand Rapids address, visit this website.  Alternatively, visit this website to cancel water service.   Stop water account notification emails Following the instructions listed below to sto...
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  • Tax bill lookup plus-icon minus-icon

    You can search for Grand Rapids property tax accounts, review assessment information and find bill due dates on this website.
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