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  • How to Pay For Your Grand Rapids Trash Pickup Online  plus-icon minus-icon

    Paying for your Grand Rapids trash pickup online is hassle free when you use grpayit. With the user-friendly platform, Grand Rapids residents can make prepayments and even set up auto payments online with ease.  Your Grand Rapids trash collection ...
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  • Locate & Link Account plus-icon minus-icon

    Link your trash account to GR PayIt to easily access your account records, view tip history, and add funds to your balance. Look up your account with your last name and house number or with your unique account number. After your account is located...
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  • Reload Your Account plus-icon minus-icon

    To add funds to your account on GR PayIt, enter your preferred dollar amount and select the date you want the payment to be made. The minimum amount to reload is $1.00. Provide your contact information, including your name and phone number. Choose...
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  • Set up Autoreload for Automatic Payments plus-icon minus-icon

    Autoreload will add money to your account when your balance falls below the $10.00 minimum threshold. We will send you a reminder notification before a payment is made. You can cancel Autoreload at any time on GR PayIt. Choose a dollar amount to b...
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  • Email Notifications plus-icon minus-icon

    Email notifications are enabled when you register for an account. To stop receiving notifications on an account, click the "Remove Account" option on the TrashBot page. Select the account you wish to stop notifications on, and click "Yes, remove t...
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  • Turning off Autoreload plus-icon minus-icon

    To stop automatic reload payments when your account balance falls below $10, you can follow the steps below:1. Sign-in with the email address originally used to set up Autoreload.2. Click on the TrashBot dashboard.3. Select "Manage Autoreload," se...
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  • Cancel Service plus-icon minus-icon

    Please call the GR 311 team at 616-456-3000 to request to cancel your refuse services. They will be able to help cancel service at your former address, send a team to collect your refuse cart, and begin the refund process for any remaining balance...
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  • How do I change my payment method for Autoreload? plus-icon minus-icon

    Follow the steps below to change the credit/debit card or bank account used for automatic payment reloads on your refuse account: Sign in with the email that was used to set up Autoreload. Click on the TrashBot dashboard. Select "Manage Autoreloa...
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