Help Center

New to grpayit? We’ll help you pay city taxes, bills, utilities, and more.

Go to grpayit

  • Locate & Link Account plus-icon minus-icon

    Link your trash account to GR PayIt to easily access your account records, view tip history, and add funds to your balance. Look up your account with your last name and house number or with your unique account number. After your account is located...
    See more

  • Reload Your Account plus-icon minus-icon

    To add funds to your account on GR PayIt, enter your preferred dollar amount and select the date you want the payment to be made. The minimum amount to reload is $1.00. Provide your contact information, including your name and phone number. Choose...
    See more

  • Set up Autoreload for Automatic Payments plus-icon minus-icon

    Autoreload will add money to your account when your balance falls below the $10.00 minimum threshold. We will send you a reminder notification before a payment is made. You can cancel Autoreload at any time on GR PayIt. Choose a dollar amount to b...
    See more

  • Email Notifications plus-icon minus-icon

    Email notifications are enabled when you register for an account. To stop receiving notifications on an account, click the "Remove Account" option on the TrashBot page. Select the account you wish to stop notifications on, and click "Yes, remove t...
    See more

  • Turning off Autoreload plus-icon minus-icon

    To stop automatic reload payments when your account balance falls below $10, you can follow the steps below:1. Sign-in with the email address originally used to set up Autoreload.2. Click on the TrashBot dashboard.3. Select "Manage Autoreload," se...
    See more

  • Cancel Service plus-icon minus-icon

    Please call the GR 311 team at 616-456-3000 to request to cancel your refuse services. They will be able to help cancel service at your former address, send a team to collect your refuse cart, and begin the refund process for any remaining balance...
    See more

  • How do I change my payment method for Autoreload? plus-icon minus-icon

    Follow the steps below to change the credit/debit card or bank account used for automatic payment reloads on your refuse account: Sign in with the email that was used to set up Autoreload. Click on the TrashBot dashboard. Select "Manage Autoreloa...
    See more