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FAQs

  • How do I contact the support team? plus-icon minus-icon

    If you have questions, concerns, or feedback to share, please get in touch! Use the "Submit a Request" option here, send an email to support@payitgov.com, or call us at 800-268-9153.
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  • How do I stop receiving emails for an old address or account? plus-icon minus-icon

    If you've moved to a new address, you can unlink your old account by opening up the TrashBot or WaterBot dashboard and selecting "Remove an Account." When prompted, select your old address and click "Submit." Confirm you want to remove the account...
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  • How do I turn off email notifications? plus-icon minus-icon

    To stop receiving email notifications on an account, click the "Remove Account" option on the corresponding dashboard (ie WaterBot or TrashBot). Select the account you wish to stop notifications on, and click "Yes, remove this account" to confirm....
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  • Who is PayIt LLC? plus-icon minus-icon

    PayIt is simplifying doing business with state, local and federal government through its award-winning digital government and payment platform. Along with our government partners, we are transforming the customer experience and making government m...
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