Can you pay a water bill online in Grand Rapids?

grpayit, powered by PayIt, allows residents to prepay and schedule automatic payments for a variety of city services, all using a secure digital wallet.

Ready to get started?

Here’s how you can pay a water bill online for the city of Grand Rapids:

Create a grpayit account

In order to pay your water bill online, you will first need to create a grpayit account.

Go to grpayit or download the app from your smartphone’s app store (available for IOS and Android) and click on Continue to PayIt Login. Then, click Sign Up to create an account with your email address. You can also create an account through your Apple, Google, or Facebook profiles. 

You can also elect to Continue as Guest. However, with an account your information is securely stored on your profile, making future payments a breeze. 

Link a Water Account

After you sign in to your account, click on the WaterBot to get started. 

To locate your account, search with your name and address or with your account number. If you choose to search with the latter, be sure to include only the account number and omit the “WS” in front of it. After linking your account, you will have the option to sign up for e-billing, which will deliver your water bills to your email inbox instead of paper mail. 

If you have an active bill, it will appear here. If you want to pay it at this time, you will be prompted to add a payment method.

If there isn’t a bill due at this time or you don’t want to make a payment, click No thanks, I’m all set to return to your dashboard. 

To set up quarterly automatic payments with AutoPay, click on WaterBot from the dashboard and then click Set up AutoPay and follow the prompts to get set up. If you choose this option, you will be notified via email before a payment is processed. 

Add a payment method

Whether you choose to pay your bill online  or set up AutoPay, you can complete your payment using either a debit / credit card or with a bank account. 

Click Add Credit/Debit Card or Link Bank Account on the “add payment method” pop up, fill out the necessary information, and then click on the blue button at the bottom of the page.

After you successfully add a payment method, click the blue Pay $--.-- button on the bottom of the page to pay your active bill or activate the autopay. As you will see, there are no processing fees to use grpayit for water account payments; what you see is what you’ll pay! 

Once your payment is complete, you’ll receive a confirmation via email. If you set up AutoPay, you will also receive an email before each payment is processed. 

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